We accept returns within 30 days of purchase for exchange or product price refund.  In the case of a shipping delay, contact us for extended return time.  Buyer pays return shipping unless the product is defective or if we made a mistake in description or sizing help, etc.  
Please contact at [email protected] for any questions regarding returns and to obtain a return authorization.
Return address for USPS is
box 154
Smithfield Ut 84335
for other carriers:
1590 west 5400 north
Smithfield Ut 84335

Items ship from Smithfield Ut.  With several of the Sand Digger Toys we also ship from Virginia for quicker deliver to the East Coast.  Contact us for specific shipping times.
We ship by the same business day if your order is received by 1:00 pm Mountain time.  For free shipping we use Fedex Ground for over 3lbs or USPS Priority or 1st Class for lighter items  USPS Priority takes 2-3 days for delivery.  Fedex Ground Takes 1-5 business days depending on how far you are from Utah.. International shipping by USPS Priority takes 6-10 days usually.  
Fedex Ground Transit time Map From Utah:  

From Virginia Below
From Virginia: